Refund policy
Refund Policy — MARKARIS
Last updated: [DATE]
We want you to be happy with your purchase. Please read this Refund Policy carefully to understand your rights and how returns and refunds work at MARKARIS.
1. Right of Withdrawal (14 Days)
As a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days from the day you (or a third party indicated by you) receive the goods, without giving any reason.
To exercise this right, you must inform us of your decision to withdraw by a clear statement (e.g., an email to megamark.com@gmail.com) before the 14-day period expires.
2. Return Window
You have 30 calendar days from the date of delivery to return an item for a refund or exchange. This includes the mandatory 14-day withdrawal period described above, plus additional time for you to complete the return.
3. Return Conditions
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it
- In its original packaging, with all tags, accessories, and manuals included
- Accompanied by proof of purchase (order number or receipt)
Items that are damaged, used, or missing original packaging/accessories may not be eligible for a full refund, or may be subject to a reduced refund reflecting the diminished value of the goods.
4. How to Start a Return
To start a return, please contact us at megamark.com@gmail.com with your order number and the reason for return. We will provide you with instructions on how and where to send your item.
Please do not send your item back to us without first contacting us, as this may delay processing.
5. Return Shipping Costs
Unless the item you received is defective, damaged, or incorrect (see Section 7), the customer is responsible for the cost of return shipping. Return shipping costs are non-refundable.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund is approved. If approved, you will be automatically refunded to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to process and post the refund to your account.
7. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or not what you ordered, please contact us within 7 days of delivery at megamark.com@gmail.com with:
- Your order number
- A description of the issue
- Photos of the item and packaging
In these cases, we will cover the cost of return shipping (if applicable) and offer you a replacement as our first option, or a full refund if a replacement is not available or not suitable.
8. Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
9. Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons once opened or used, including but not limited to personal care and beauty tools. We will clearly identify any such items on the product page at the time of purchase.
10. Late or Missing Refunds
If you haven't received a refund within the expected timeframe, please first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at megamark.com@gmail.com.
11. Contact Us
For any questions about returns or refunds, please contact us:
MARKARIS Evangelia Galerou Rethymno, 74100, Greece Email: megamark.com@gmail.com
This document is a general template and does not constitute legal advice. It reflects the mandatory 14-day right of withdrawal under EU Directive 2011/83/EU. We recommend having it reviewed by a lawyer qualified in Greek and EU consumer law before publishing.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at megamark.com@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at megamark.com@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at megamark.com@gmail.com.